Refund policy
Return & Refund Policy
Last updated: November 10, 2026
This Return & Refund Policy applies to orders delivered to Germany and Austria through zxcfg.shop. We aim to provide a clear, fair, and straightforward return process for all customers.
Return Window
You may request a return within 30 calendar days after the date your order is delivered.
To be eligible for a return under our voluntary return policy, your item should:
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Be in the same condition that you received it.
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Be unused and in its original condition.
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Have all original accessories and components.
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Include original packaging and documentation where reasonably possible.
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Be accompanied by the receipt or proof of purchase.
For products with technical specifications, all accessories, manuals, cables, components, and original packaging should be included where reasonably possible.
These conditions do not restrict your statutory rights regarding withdrawal, defective goods, or legal guarantees.
How to Start a Return
To request a return, please contact us first at:
Email: zzz07828312311@gmail.com
Telephone: +45 24256883
Please include:
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Your full name
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Order number
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Product name or model
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Reason for return
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Photographs or videos, where applicable
Please contact us before sending your item back so that we can provide return instructions and confirm the correct return destination.
Returns should be arranged with:
Cigno Fælles ApS
Rødegårdsvej 209A
5230 Odense M
Denmark
Please note that the registered business address is not necessarily the operational returns warehouse. Always obtain confirmation of the correct return destination before shipping any goods.
For approved voluntary returns, the direct return shipping cost will normally be the customer's responsibility unless we expressly provide a prepaid return label or agree otherwise in writing.
For defective, damaged, incorrect, or non-conforming products, we will cover the necessary return costs as required by applicable law.
Damages and Issues
Please inspect your order as soon as reasonably possible after delivery.
If your product is defective, damaged, incomplete, or if you receive the wrong product, please contact us promptly so that we can assess the issue and provide an appropriate solution.
Please provide photographs or videos showing the issue where reasonably possible.
Your statutory rights concerning defective or non-conforming goods remain unaffected by this policy.
Exceptions / Non-returnable Items
The following products may be excluded from our voluntary change-of-mind return policy where permitted by applicable law:
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Custom-made or personalised products.
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Products manufactured according to specific customer requirements.
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Sealed software or digital products where the applicable statutory withdrawal exception applies.
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Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed, where the legal requirements are met.
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Products that have been materially modified or damaged through improper use.
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Products that cannot legally be returned because of applicable safety or transportation restrictions.
Gift cards may also be excluded from returns where legally permitted.
Sale items may be returned under the same applicable conditions as other eligible products.
Products damaged through misuse, improper handling, unauthorised modification, accidental damage, or excessive wear may not qualify for a refund under our voluntary return policy.
These exceptions do not limit statutory withdrawal rights or legal guarantees. Any statutory exception to the right of withdrawal applies only where the relevant legal requirements are met.
If you are unsure whether your product qualifies for a return, please contact us before sending it back.
Exchanges
If you would like a different product, the simplest option may be to return your original eligible product and place a new order.
Once your return has been approved, you may place a new order for the replacement product, subject to availability.
Please contact us before placing a replacement order if you need to confirm product specifications or availability.
Your statutory rights remain unaffected.
Order Cancellation
Orders may be cancelled before they have been dispatched by contacting us as soon as possible.
Email: zzz07828312311@gmail.com
Telephone: +45 24256883
Cancellation requests cannot be guaranteed once an order has been processed, prepared, or shipped.
If you no longer wish to keep an item after shipment, you may exercise your applicable statutory withdrawal rights or return the item under this Return & Refund Policy.
European Union 14-Day Cooling-Off Period
If your order is delivered to Germany or Austria, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to statutory exceptions.
This statutory right is separate from our voluntary 30-day return policy.
To exercise this right:
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Contact us within the applicable 14-day period.
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Clearly inform us that you wish to withdraw from the purchase agreement.
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Provide your order number and product details.
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Follow the return instructions provided.
After notifying us, you must return the goods without undue delay and no later than 14 days after notifying us of your decision.
You may inspect and handle the goods to the extent necessary to establish their nature, characteristics, and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods, subject to applicable law and provided that you were properly informed of your rights.
The direct cost of returning goods under the statutory withdrawal right may be your responsibility where permitted by law and where you were properly informed of this before purchase.
Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.
Exceptions to the 14-Day Withdrawal Right
Under applicable European Union consumer protection legislation, the statutory right of withdrawal generally does not apply to:
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Goods made to the customer's specifications or clearly personalised.
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Goods that deteriorate or expire rapidly.
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Sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery, where the legal requirements are met.
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Other products specifically excluded by applicable law.
These exceptions apply only within the scope permitted by applicable law.
They do not remove statutory rights concerning defective, damaged, or non-conforming products.
Defective Products and Legal Guarantees
If a product is defective, damaged, or does not conform to the purchase agreement, you may be entitled to statutory remedies under applicable consumer protection legislation.
Depending on the circumstances and applicable law, these remedies may include:
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Repair
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Replacement
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Price reduction
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Refund
For consumer purchases in Germany and Austria, mandatory European Union and national legal guarantee protections remain applicable.
Please provide relevant product information, model numbers, serial numbers, and a description of the fault where reasonably possible.
Nothing in this policy reduces or excludes your statutory rights concerning defective or non-conforming goods.
Refunds
Once a returned item has been received and inspected, approved refunds under our voluntary return policy will normally be processed within 14 days after receipt and inspection.
For statutory withdrawals, refunds will be made within the period required by applicable law, normally no later than 14 days after we are informed of your decision to withdraw.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence of having returned them, whichever occurs first.
Approved refunds will normally be issued using the original payment method unless otherwise agreed or legally required.
If your return is approved under our voluntary return policy, you will receive a refund of the purchase price of the eligible returned product to your original payment method.
Original shipping charges are non-refundable under our voluntary return policy unless the return is due to our error, including:
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Defective products
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Damaged products
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Incorrect products received
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Products that do not conform to the purchase agreement
For statutory withdrawals, the cost of the least expensive standard delivery option offered will be refunded where required by law. Additional charges for a more expensive delivery option may not be refundable where permitted by law.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If your refund has not appeared after the applicable processing period, please contact us at:
Email: zzz07828312311@gmail.com
We are committed to providing a fair and transparent return and refund process for all customers.
Contact Us
For questions about returns, refunds, damaged products, or order cancellations, please contact:
Cigno Fælles ApS
Company Registration Number (CVR): 43283898
Business Address:
Rødegårdsvej 209A
5230 Odense M
Denmark
Email: zzz07828312311@gmail.com
Telephone: +45 24256883
Website: https://zxcfg.shop
Customer Support Response Time: We aim to respond to all customer enquiries within 1–2 business days.
Return Address
Cigno Fælles ApS
Rødegårdsvej 209A
5230 Odense M
Denmark
Email: zzz07828312311@gmail.com
Telephone: +45 24256883